Wow. We are very sorry we fell so short of your expectations. We spend considerable time training employees to take great care of our customers, but if one of our employees had a forgetful moment, we definitely want to make it right.
Because we fell so short of our customer satisfaction goal, your words will definitely be brought to the attention of leadership members who can make the necessary changes. Our customers are why we exist and we want to ensure this type of experience never happens again.
We would truly appreciate it if you could write a few words to let us know how we can improve. If you would like to provide us with a means to communicate with you that would be appreciated too and your personal information will be protected. Your feedback is valued and we would really like to get a better idea of how we can make any needed improvements.